Política de envío
Shipping Policy
Last Updated: October 18, 2026
At JollyWalls, we work hard to prepare and ship every order safely, efficiently, and reliably. We currently offer shipping to the United States, United Kingdom, Mexico, and Spain.
Order Processing & Delivery Times
Our estimated processing and delivery times are the same for all four countries.
🇺🇸 United States
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Order Processing: 2–4 business days
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Estimated Shipping Time: 8–12 business days
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Total Estimated Delivery Time: 10–16 business days
🇬🇧 United Kingdom
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Order Processing: 2–4 business days
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Estimated Shipping Time: 8–12 business days
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Total Estimated Delivery Time: 10–16 business days
🇲🇽 Mexico
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Order Processing: 2–4 business days
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Estimated Shipping Time: 8–12 business days
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Total Estimated Delivery Time: 10–16 business days
🇪🇸 Spain
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Order Processing: 2–4 business days
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Estimated Shipping Time: 8–12 business days
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Total Estimated Delivery Time: 10–16 business days
Orders placed on weekends, public holidays, or during periods of high demand may begin processing on the next business day.
All delivery times are estimates, not guarantees. Actual delivery times may vary due to circumstances beyond JollyWalls' control, including shipping carrier delays, customs inspections, local holidays, weather conditions, incorrect shipping addresses, high order volumes, or unexpected logistical disruptions.
Business days generally exclude weekends and public holidays.
Shipping Destinations
JollyWalls currently ships to the following countries:
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United States
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United Kingdom
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Mexico
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Spain
Shipping availability may vary by specific region or postal code due to local restrictions, carrier availability, customs procedures, or other logistical limitations.
If we are unable to ship your order to your location, we will contact you as soon as possible to provide an appropriate solution.
For shipping-related questions, please contact us at:
Shipping Costs
Shipping costs, if applicable, will be clearly displayed during checkout before you complete your purchase.
If free shipping is available as part of a promotion, this will be clearly indicated on our website or during checkout.
Shipping Address
Customers are responsible for providing a complete, accurate, and up-to-date shipping address when placing an order.
JollyWalls is not responsible for delays, lost packages, or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that shipping address changes can be made once an order has been processed or shipped.
Order Tracking
Once your order has shipped, you will receive tracking information when provided by the shipping carrier.
Please note that tracking information may take a few days to update after your order has been dispatched.
Delivery Delays
Although we strive to deliver all orders within the estimated timeframe, unexpected delays may occasionally occur due to circumstances beyond our control.
If your order has not arrived after the estimated total delivery window of 10–16 business days, please contact us at:
Our customer support team will review your shipment status and help you find an appropriate solution.
Customs, Duties & International Taxes
Depending on the destination country, international orders may be subject to customs duties, import taxes, or other fees imposed by local authorities.
These charges, if applicable, are the customer's responsibility and are not included in the product price or shipping costs unless expressly stated otherwise during checkout.
JollyWalls does not control these charges and cannot predict their exact amount, as they depend on the customs regulations and tax requirements of each destination country.
Lost, Damaged, or Incorrect Orders
If your order arrives damaged, you receive an incorrect product, or you believe your package has been lost during transit, please contact us as soon as possible at:
Please include your order number, a description of the issue, and, if possible, photos or videos of the package and the product you received.
We will review your case and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
Delivery Responsibility
An order will generally be considered delivered when the shipping carrier confirms delivery to the address provided by the customer, subject to applicable consumer protection laws.
If your tracking information shows that your package was delivered but you have not received it, we recommend first contacting the shipping carrier and checking with neighbors, building management, reception staff, or anyone who may have accepted the package on your behalf.
If the issue remains unresolved, please contact us so we can review your case and assist you.
Consumer Rights
This Shipping Policy does not limit or affect any mandatory consumer rights provided under the laws of your country or region.
If applicable laws provide additional or more favorable consumer protections, those rights will always be respected.