Política de reembolso
Return & Refund Policy
Last Updated: July 2, 2026
At JollyWalls, we want you to enjoy a clear, secure, and satisfying shopping experience. That's why we offer a 90-calendar-day return policy starting from the date you receive your order.
This policy applies to international orders unless the mandatory consumer protection laws of the customer's country or region provide more favorable rights. In such cases, all applicable statutory consumer rights will be respected.
Return Window
You have 90 calendar days from the date you receive your order to request a return.
To be eligible for a return, the product must be unused, in good condition, complete with all accessories, and in its original box, packaging, and wrapping.
The product must not show any signs of use, damage, stains, wear and tear, improper handling, missing parts, missing original packaging, or any other alterations that would prevent it from being returned in acceptable condition.
If an item has been used, is missing its original box, packaging, or wrapping, is incomplete, or shows signs of use or deterioration, the return may be rejected and a refund may not be issued.
You must retain your order number, receipt, or proof of purchase.
How to Request a Return
To initiate a return, please contact our customer support team at:
In your message, please include your name, order number, and the reason for your return, if you wish to provide one.
Once we have reviewed your request, we will send you return instructions and the address where you should send the product.
Returns sent without contacting us first will not be accepted, as we need to properly identify your order and provide the appropriate return instructions.
Return Shipping Costs
For voluntary returns or changes of mind, meaning situations where the customer chooses to return a product that is not defective, damaged, or incorrect, the customer is responsible for return shipping costs, unless we expressly state otherwise.
If the product you receive is defective, damaged, or different from the item you ordered, we will provide an appropriate solution in accordance with applicable laws.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your product arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible at:
To help us resolve the issue efficiently, please include your order number, a description of the problem, and, if possible, photos or videos of the product and its packaging.
We will review your case and offer an appropriate solution, which may include a replacement, repair, refund, or another remedy in accordance with applicable consumer protection laws.
Return Exceptions
Certain items may not be eligible for return where permitted by law, including personalized products, custom-made items, sealed products that are unsuitable for return due to health or hygiene reasons and have been unsealed after delivery, perishable goods, and gift cards.
We may also reject a return if the product is not in the same condition in which it was received, has been used, is missing its original packaging, or does not include all accessories and components.
If you are unsure whether a specific product is eligible for return, please contact us before placing your order.
Sale Items
Items purchased on sale or at a discounted price may be returned in accordance with this policy, unless they fall under a legally permitted return exception or are expressly identified as non-returnable where permitted by law.
To qualify for a return, sale items must meet the same conditions outlined in this policy: they must be unused, complete, and include their original box, packaging, or wrapping.
Exchanges
We currently do not offer direct product exchanges.
The fastest way to receive a different item is to request a return for the product you received and, once the return has been approved, place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will automatically be issued to the original payment method used for your purchase, unless another refund method has been expressly agreed upon.
Processing times may vary depending on your bank, credit card issuer, or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
We reserve the right to deny a refund if the returned product shows signs of use, damage, missing parts, improper handling, missing original boxes, packaging, or wrapping, or otherwise fails to meet the return conditions outlined in this policy, to the extent permitted by applicable law.
Consumer Rights
This Return & Refund Policy does not limit or affect any mandatory statutory rights consumers may have under the laws of their country or region, including rights relating to defective, damaged, incorrect, or misrepresented products.